COMPLAINT FORM

 

This is the form you need to fill in if you wish to submit your complaint to Richfield trading. For help to fill in this form, please speak to one of our Customer Support representative at +501 2237420.

Please fill it on screen and click the ‘Submit your complaint’ button further below, for the immediate and automatic submission of your complaint to Richfield Capital Limited . Please note that Richfield Capital Limited cannot accept complaints submitted to it by any other mean/method (i.e. e-mail, telephone, etc.).

Complete, up-to-date as well as accurate information is required to be provided to Richfield Capital Limited for the proper investigation and evaluation of your complaint. Please note that the below Complaint Form is only indicative and not exhaustive. Richfield Capital Limited may request further information and/or clarifications and/or evidence as regards your complaint. Moreover, Richfield Capital Limited may request from you to re-submit a new Complaint Form in case it considers that you have incorrectly and/or falsely completed your Complaint Form.

Richfield Capital Limited will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.

COMPANY INFORMATION: This website (www.24option.com/international) is operated by Richfield Capital Limited a Company regulated by the International Financial Services Commission with license number IFSC/60/440/TS/19. Richfield Capital Limited is located at Unit 303, No.16 Cor. Huston and Eyre Street, Blake Building, Belize City, Belize.

According to the payment agent agreement between Richfield Capital Limited and Wonderbridge Services Limited, Wonderbridge Services Limited is acting as a payment agent providing payment services to Richfield Capital Limited.

 

RISK WARNING: Contracts for difference (‘CFDs’) is a complex financial product, with speculative character, the trading of which involves significant risks of loss of capital. Trading CFDs, which is a marginal product, may result in the loss of your entire balance. Remember that leverage in CFDs can work both to your advantage and disadvantage. CFDs traders do not own, or have any rights to, the underlying assets. Trading CFDs is not appropriate for all investors. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. Before deciding to trade, you should carefully consider your investment objectives, level of experience and risk tolerance. You should not deposit more than you are prepared to lose. Please ensure you fully understand the risk associated with the product envisaged and seek independent advice, if necessary. Please read our Risk Disclosure document.

 

REGIONAL RESTRICTIONS: Richfield Capital Limited does not offer services within the European Economic Area and Switzerland as well as in certain other jurisdictions such as the USA, British Columbia, Canada and some other regions.

Richfield Capital Limited does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Richfield Capital is not a financial adviser.

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